Policies/Returns/Turnaround Time

We take absolute pride in every single product that we make and with that, we strive to have excellent customer service. If you ever have any problems, questions, or concerns, please do not hesitate to contact us as soon as possible.

Shipping Policies

Shipping timeframes starts at the time the item is shipped and does not include holidays or weekends as some mail services do not run on these days also it is not included in our turnaround time to handmake your item please be aware of this when ordering as once it leaves our hands it is out of our control as to how long it takes to arrive and refunds will not be given for delays that is out of our control. Also if for some reason your item is damaged please send pictures of packaging as well as the damage so that a claim may be made and so we can replace the item for you. We will not remake items unless we are shown evidence of the damage. If there is a specific deadline that you would like, please contact us at the time of order. 

Returns/Refunds

Due to the nature of items being custom made no refunds will be given. But we do want our customers to be happy so please reach out to us if there are any issues and we will be more than happy to help. We will respond within 24 hours. Also if an item needs to be exchanged our returned it will be at the costs of the customer as we will have to reship the correct item out of our own pockets. ***PLEASE NOTE NO REFUNDS DUE TO IMPERFECTIONS OF WOOD***

Turnaround/Processing Timeframes

 Currently our turnaround is 10-15 business days this does not include weekends or shipping times to you. If you are needing something sooner than this we are more than happy to help but please be aware a rush fee may be applied. This timeframe is subject to change due to the nature of our products, supplies as well as busy gift giving seasons. We do our best to meet every deadline and are very accommodating  

to your needs. 

*Each of our items are made of solid wood no fillers, no composite wood and high quality. We take pride in our work and love our customers for their understanding and love for B&C Woodworkings Shop.